Keep business-critical accounts under business control
The client should have appropriate access to domain, hosting, analytics, email and commerce accounts, with roles granted to suppliers where needed.
Separate ownership from third-party licences
Custom work, stock assets, fonts, plugins, SaaS products and platform subscriptions may carry different rights and renewal terms.
Define maintenance as work
Updates, backups, monitoring, content changes and improvement are different obligations. A support agreement should state coverage and response expectations.